Longreads + Open Thread

Tech PR, The Grid, Writing, Communism, LTCM, Shareholder Democracy, Malone, Invading Arrakis, Economic Growth

This issue of The Diff is brought to you by our sponsor, Fin AI Agent by Intercom.

Longreads 

A Word From Our Sponsors

Fin is the best-performing AI Agent for customer service, resolving the most complex queries like your best human agent. Fin resolves up to 93% of tickets automatically with accurate, personalized answers, delivering the highest-quality customer experiences—even for complex queries like refunds, account changes, and technical troubleshooting.

Fin is the only fully configurable AI Agent System, which means anyone on your team is empowered to configure, test, and improve Fin—not just technical teammates. And Fin works on any helpdesk with no migration needed, offering all the benefits of AI-powered support without the hassle of platform changes.

Over 5,000 customer service leaders, including teams at top AI companies like Anthropic, have transformed their support with Fin, delivering higher CSAT scores and improved operational efficiency – all without scaling their headcount.

Books

The Great Boom, 1950-2000: How a Generation of Americans Created the World's Most Prosperous Society: This book's author, Robert Sobel, was a prolific business historian, who specialized in books about financial institutions (he wrote histories of the NYSE and Amex, and gets a snide cameo in Liar's Poker as the author of a corporate hagiography about Salomon Brothers), and some good books about financial crashes. This book is more broadly-scoped: it's a history of postwar American prosperity.

That's necessarily autobiographical: Sobel was born in 1931, and he died soon after completing the manuscript, so it's really a way for him to look back and understand how his life was, in material terms, so much better than that of anyone else in history.

The strongest section of the book is the first few chapters, which highlight just how counterintuitive American economic growth was after the Second World War. Historically, demobilization led to high unemployment, and much of the US industrial base had been either built or retrofitted to produce tanks, bombers, battleships, ammunition, etc. So, in the late 1940s, there was a massive mismatch between the US's economic inputs and outputs. In the last episode of US economic growth, the 1920s, export markets provided an outlet for some of the US's excess manufacturing capacity, but by this time, the US had a larger share of global manufacturing output and the rest of the world had a similar set of economic problems.

One way to look at the early chapters of the book is that they're the mirror image of China's growth starting in the late 1970s: you can actually afford a lot of malinvestment, excessive borrowing, etc. as long as consumption is low and the economy ahs the wrong capital base. America had a serious housing shortage after the war, for example, which meant that a) almost any dwelling you could build was economically viable, and b) mass-production of those dwellings could drive efficiency gains.

Later chapters are weaker, in part because so much happened that a high-level summary is necessarily going to miss some details. Given Sobel's usual focus, the book spends a lot of time on the stock market, both as an indicator of what was going on in the economy and as a story about financial democratization. But one thing that all of this does help to explain is why finance is such a big industry compared to what it was historically. In 1950, you just didn't need very many smart people allocating capital to ensure that capital was going to the right places. Buying a jeep factory from the government and 20 cents on the dollar and turning it into a factory that built civilian trucks was just too obvious; if you'd spent time building an elaborate DCF to figure out whether your IRR was 30% or 40%, you were wasting valuable time you could use to achieve that IRR! It also wasn't hard to figure out that if big cities's economies were growing fast, farmland just outside of a city was underpriced if it could be converted into suburbs. But as the obvious low-hanging fruit gets picked, you do need more analysis to figure out which investments are worth making—either because little details about the timing of cash flow make the difference between returns just-above and just-below the cost of capital, or because you need some applied futurism to bet that capital invested in some project today will be more profitable in whatever economic configuration we have a few years in the future.

Open Thread

Diff Jobs

Companies in the Diff network are actively looking for talent. See a sampling of current open roles below:

Even if you don't see an exact match for your skills and interests right now, we're happy to talk early so we can let you know if a good opportunity comes up.

If you’re at a company that's looking for talent, we should talk! Diff Jobs works with companies across fintech, hard tech, consumer software, enterprise software, and other areas—any company where finding unusually effective people is a top priority.